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FAQs

Frequently Asked Quentions

Order & Payment

How do I enter a shipping address?

You will be able to enter your shipping address after clicking “Proceed to Check-Out” on our shopping cart.

When will my credit card chrged?

Your credit card will be charged after you click “Place Order”

Why is my credit card being declined?

There could be several reasons on why your credit card is declining. Please contact our customer sever team at 1 888-585-5606 and we will be happy to assist you! 

Track & Shipping

What shipping methods are available now?

Orders are shipped by USPS or FedEx. Second Day Shipping is available on for an additional fee. 

How long will it take to get my package?

Orders that are placed by 1PMest Monday to Friday will be shipped out same day. Ground shipments typical take 2 to 5 business days. 

What should I do if I have not received my order?

If you have not received your order and your order shows in tracking that it has been delivered please contact Customer Escalation at 1 (888) 585-5606 and we will be happy to assist. 

 

Do I need an account to place an order?

Creating an account is optional. An an account can even be created at time of checkout. 

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