Refund policy
Refund & Return Policy
Last updated: 7/15/2026
At Discount Headquarters, we want you to be satisfied with your purchase. This policy explains what can be returned, what is final sale, and how to start a return. Because we sell overstock and surplus inventory, some product categories have special return terms, which are clearly noted below and on each product page.
Standard Returns – 90 Days
Most merchandise may be returned within 90 days of delivery. To qualify, items must be unused, in their original packaging, and in resalable condition. Because all orders are placed through your Discount Headquarters order confirmation, no receipt is required — your order number is all we need.
Final Sale Items
The following categories are final sale and not eligible for return, refund, or exchange:
- Overstock General Merchandise Mix Boxes (all sizes)
- Wholesale and bulk lots
Contents of Overstock Mix Boxes vary by box. Because contents are assorted, boxes cannot be returned based on the specific items received. This is disclosed on every Mix Box product page before purchase.
Exception – Damaged or Incomplete Orders: If your Overstock Mix Box arrives damaged in transit, or contains fewer than the stated item count, contact us within 7 days of delivery with photos and your order number. We will make it right with a replacement, partial refund, or full refund at our discretion.
Electronics – 15 Days
Electronics may be returned within 15 days of delivery. Items must be unused, include all original accessories and packaging, and be in resalable condition.
How to Start a Return
All eligible returns are free — we provide a prepaid return shipping label.
Email support@discounthq.com with your order number and the reason for the return.
We'll respond within 1–2 business days with return authorization and your prepaid return shipping label.
Ship the item back within 14 days of authorization using the prepaid label we provide.
Returns sent without authorization may not be accepted.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days of approval.
Damaged, Defective, or Incorrect Items
If any order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We'll resolve it with a replacement or refund at no cost to you.
Questions
Discount Headquarters
800 Turnpike Street, Suite 300
North Andover, MA 01845
support@discounthq.com · 1 (888) 505-4691
Discount Headquarters is a trade name of Jabber Telecom LLC